Frequently Asked Questions

Find answers to common questions about purchasing and shipping construction machinery

Purchase & Pricing

How can I verify the condition of used equipment?

EquipNode provides comprehensive inspection reports for all used machinery, including:

  • Engine hours and usage history
  • Maintenance and repair records
  • Professional mechanical assessment
  • Third-party inspection services (optional)

We can also arrange video calls for live equipment viewing before purchase.

What payment methods do you accept?

We offer flexible payment options:

  • Bank Transfer: T/T to our company account
  • Letter of Credit: L/C available for large orders
  • Secure Payment Platform: Escrow services for buyer protection
  • Installment Plans: Available for orders over $50,000

Typical payment terms: 30% deposit, 70% balance before shipment.

Are prices negotiable?

Yes, prices are generally negotiable based on:

  • Order quantity
  • Equipment condition and age
  • Payment terms
  • Long-term partnership potential

Contact our sales team for personalized quotes.

Shipping & Logistics

Do you provide international shipping?

Yes, we arrange worldwide shipping through trusted freight forwarders. Available shipping terms:

  • FOB: Free on Board - you handle shipping
  • CIF: Cost, Insurance, Freight - we handle to your port
  • CFR: Cost and Freight - similar to CIF without insurance
  • DDP: Delivered Duty Paid - full service to your location

Typical shipping times: 15-45 days depending on destination.

How long does shipping take?

Shipping times vary by destination:

  • Asia: 7-15 days
  • Middle East: 15-25 days
  • Africa: 20-35 days
  • South America: 25-40 days
  • Europe: 25-35 days

Exact times provided in quotation based on your location.

What about customs and import duties?

We provide complete customs documentation including:

  • Commercial Invoice
  • Packing List
  • Bill of Lading
  • Certificate of Origin
  • Equipment Specifications

Import duties and taxes are the buyer's responsibility (except for DDP terms).

Warranty & Support

Do you offer warranty on used equipment?

Warranty coverage varies by equipment:

  • New Equipment: Manufacturer warranty (typically 1-2 years)
  • Used Equipment: 3-6 month structural warranty available
  • Extended Warranty: Optional coverage up to 12 months

Warranty terms are detailed in the purchase agreement.

Do you provide after-sales technical support?

Yes, we provide comprehensive after-sales support:

  • Technical consultation via WhatsApp/WeChat/Telegram
  • Parts sourcing assistance
  • Maintenance guidance
  • Remote troubleshooting support

Brands & Products

What brands do you supply?

We supply major Chinese and international brands:

  • Chinese: SANY, XCMG, Zoomlion, Liugong, SHANTUI, Sinotruk
  • Japanese: Komatsu, Hitachi, Kobelco, Kato
  • European: Caterpillar, Volvo, Liebherr, Komatsu
  • Korean: Doosan, Hyundai

Can you source specific equipment not listed?

Yes, we can source equipment based on your specifications:

  • Fill out our inquiry form with your requirements
  • Our team will source and quote within 24-48 hours
  • We have connections with 100+ suppliers across China

Still Have Questions?

Our team is ready to help you with any inquiries

info@equipnode.com